Transparency and accountability
CoAct works in close partnership with our members who are kept informed of Board discussions and decisions, and consulted on major issues such as changes to the composition of the Board. The regular Chair of Board Update includes a report of recent board business.
The Board requires management to consult with members on relevant decisions and member views are included in Board papers. Consultation includes distribution of discussion papers with request for feedback (e.g. Constitutional changes; subcontract pricing models); discussions at the annual Chairs and CEOs Forum and Conference; teleconferences, targeted consultation carried out through phone discussions and site visits (e.g. brand project) and an annual member satisfaction survey.
In addition, both the CEO and Chair carry out an annual program of member visits and members are encouraged to contact the Chair or CEO with any concerns.